Mend IT Hewlett Packard Upgrade Warranty

**MendIT On Site Warranty Upgrade** **MendIT Guarantee** **INTRODUCTION** As part of our continued support to our customers, we are pleased to upgrade either the manufacturers 36 or 60 month Collect & Return, or Return to Base extended warranty with either, a 36 month MendIT On Site warranty, providing added protection should the equipment suffer a mechanical electrical failure. The cost of repair shall be limited to the purchase price of the equipment. **DEFINITIONS** The words or expressions detailed below have the following meaning wherever they appear. Callout The attendance of an approved engineer during normal working hours 8am 5pm Monday to Friday Equipment As detailed on the MendIT website www.mendit.com Guarantee Period 36 months from the point of sale hardware Location The property situated on the UK Mainland only excludes the Channel Islands and Isle of Man, Northern Ireland or any other UK island Mechanical Electrical Failure The sudden failure or breakdown of the equipment which results in the stoppage of its normal functions We, Us, Our MendIT Ltd, Network 65 Business Park, Burnley, Lancashire, BB11 5TE We hope that the equipment will be trouble free. However, should it fail during the guarantee period please follow the claims procedure detailed below **CLAIMS PROCEDURE** Customer calls MendIT repair centre 0844 244 9999 and warranty status is checked MendIT will attempt to resolve the problem over the phone and may require your assistance in performing diagnostic procedures If the unit is in need of hardware repair MendIT will arrange to send and engineer with parts to a place convenient to you UK mainland MendIT will endeavour to provide an on site engineer by the end of the next business day should the call be received by 1500 hours local time Warranty covers manufacturer's defects only **GENERAL CONDITIONS** 1